성장

This page is a translated version of the page Growth and the translation is 65% complete.
Outdated translations are marked like this.
Growth Features Use the tools Updates Projects Growth Team
Browse all contents
Discover the existing Features Help pages and resources around the Features Project's last news Current initiatives and strategic thinking about building the Features or creating resources. Who we are

General help and resources

Help resources for mentors Help resources for communities

The Wikimedia Foundation's Growth team works on a set of features to encourage newcomers to make edits. These features have been shown to increase engagement by newcomers.

현재 계획들

각 계혹의 업데이트와 각 계획에 속하는 프로젝트에 대해서는 성장 팀 업데이트를 참조하거나 성장 팀 소식지를 구독하세요.

Deployment table

아래의 틀은 어느 성장 팀 작업이 어느 위키에 적용되었는지 확인할 수 있는 빠른 도구입니다. 각 프로젝트 페이지에서 자세한 사항을 확인할 수 있습니다.

In the table below, wikis in bold (Arabic, Czech, Bengali and Vietnamese Wikipedia) are our pilot wikis, with dedicated resources.[1]

Wikis in A/B testing mode are with the following configuration: 80% of new accounts get Growth features, 20% have the default experience. These numbers are sometimes different, if so they are details in the table below.

Learn more about getting the features.

Wiki New accounts per month EditorJourney Welcome survey Help panel Newcomer homepage Newcomer tasks Link recommendation Mentor dashboard
아프리칸스어 위키백과 Not needed   완료   완료   완료   완료
알레만어 위키백과 Not needed   완료   완료   완료   완료
아라곤어 위키백과 Not needed   완료   완료   완료   완료
아랍어 위키백과 10,000   완료   완료 A/B testing A/B testing A/B testing A/B testing (50%)   To do
이집트 아랍어 위키백과 Not needed   완료   완료   완료   완료
아스투리아스어 위키백과 Not needed   완료   완료   완료   완료
아삼어 위키백과 Not needed   완료   완료   완료   완료
남아제르바이잔어 위키백과 Not needed   완료   완료   완료   완료
아제르바이잔어 위키백과 Not needed   완료   완료   완료   완료
오스트로바이에른어 위키백과 Not needed   완료   완료   완료   완료
바시키르어 위키백과 Not needed   완료   완료   완료   완료
벨라루스어 (옛 철자법) 위키백과 Not needed   완료   완료   완료   완료
벨라루스어 위키백과 Not needed   완료   완료   완료   완료
불가리아어 위키백과 500 Not needed   완료   완료   완료   완료
벵골어 위키백과 2,000 Not needed   완료 A/B testing A/B testing A/B testing A/B testing (50%)   To do
브르타뉴어 위키백과 Not needed   완료   완료   완료   완료
보스니아어 위키백과 Not needed   완료   완료   완료   완료
카탈루냐어 위키백과 700 Not needed   완료 A/B testing A/B testing A/B testing
세부아노어 위키백과 Not needed   완료   완료   완료   완료
중부 쿠르드어 위키백과 Not needed   완료   완료   완료   완료
체코어 위키백과 1,500   완료   완료 A/B testing A/B testing A/B testing A/B testing (50%)   To do
웨일스어 위키백과 Not needed   완료   완료   완료   완료
덴마크어 위키백과 500 Not needed   완료   완료   완료   완료
독일어 위키백과 8,000 Not needed   완료 A/B testing (30%) A/B testing (30%) A/B testing (30%)   완료
그리스어 위키백과 1,000 Not needed   완료 A/B testing A/B testing A/B testing
영어 위키백과 130,000 Not needed A/B testing (2%) A/B testing (2%) A/B testing (2%) A/B testing (2%)
에스페란토 위키백과 20 Not needed   완료   완료   완료   완료
스페인어 위키백과 25,000 Not needed   완료 A/B testing A/B testing A/B testing
에스토니아어 위키백과 Not needed   완료   완료   완료   완료
바스크어 위키백과 100   완료   완료   완료   완료   완료
페르시아어 위키백과 6,000 Not needed   완료 A/B testing A/B testing A/B testing A/B testing (50%)
핀란드어 위키백과 Not needed   완료   완료   완료   완료
프랑스어 위키백과 17,000 Not needed   완료 A/B testing A/B testing A/B testing A/B testing (50%)
프랑스어 위키낱말사전 250   완료   완료 A/B testing A/B testing  N 미완료
아일랜드어 위키백과 Not needed   완료   완료   완료   완료
갈리시아어 위키백과 Not needed   완료   완료   완료   완료
구자라트어 위키백과 Not needed   완료   완료   완료   완료
히브리어 위키백과 2,000 Not needed   완료 A/B testing A/B testing A/B testing
힌디어 위키백과 2,000 Not needed   완료 A/B testing A/B testing A/B testing
크로아티아어 위키백과 200 Not needed   완료   완료   완료   완료
헝가리어 위키백과 900   완료   완료 A/B testing A/B testing A/B testing A/B testing (50%)
아르메니아어 위키백과 250   완료   완료   완료   완료   완료
인도네시아어 위키백과 4,000 Not needed   완료 A/B testing A/B testing A/B testing
아이슬란드어 위키백과 Not needed   완료   완료   완료   완료
일본어 위키백과 6,000 Not needed   완료 A/B testing A/B testing A/B testing
자바어 위키백과 Not needed   완료   완료   완료   완료
조지아어 위키백과 Not needed   완료   완료   완료   완료
카자흐어 위키백과 Not needed   완료   완료   완료   완료
크메르어 위키백과 Not needed   완료   완료   완료   완료
칸나다어 위키백과 Not needed   완료   완료   완료   완료
한국어 위키백과 2,500   완료   완료 A/B testing A/B testing A/B testing
쿠르드어 위키백과 Not needed   완료   완료   완료   완료
키르기스어 위키백과 Not needed   완료   완료   완료   완료
라틴어 위키백과 Not needed   완료   완료   완료   완료
룩셈부르크어 위키백과 Not needed   완료   완료   완료   완료
리투아니아어 위키백과 Not needed   완료   완료   완료   완료
라트비아어 위키백과 100 Not needed   완료   완료   완료   완료
Minangkabau Wikipedia Not needed   완료   완료   완료   완료
마케도니아어 위키백과 Not needed   완료   완료   완료   완료
말라얄람어 위키백과 Not needed   완료   완료   완료   완료
몽골어 위키백과 Not needed   완료   완료   완료   완료
마라타어 위키백과 Not needed   완료   완료   완료   완료
말레이어 위키백과 500 Not needed   완료 A/B testing A/B testing A/B testing
버마어 위키백과 Not needed   완료   완료   완료   완료
네팔어 위키백과 Not needed   완료   완료   완료   완료
네덜란드어 위키백과 2,200 Not needed   완료 A/B testing (50%) A/B testing (50%) A/B testing (50%)   완료
Norwegian Nynorsk Wikipedia Not needed   완료   완료   완료   완료
노르웨이어 위키백과 800 Not needed   완료 A/B testing A/B testing A/B testing
Occitan Wikipedia Not needed   완료   완료   완료   완료
펀자브어 위키백과 Not needed   완료   완료   완료   완료
폴란드어 위키백과 2,500 Not needed   완료 A/B testing A/B testing A/B testing A/B testing (50%)
포르투갈어 위키백과 9,000 Not needed   완료 A/B testing A/B testing A/B testing
루마니아어 위키백과 1,200 Not needed   완료 A/B testing A/B testing A/B testing A/B testing (50%)
러시아어 위키백과 12,000 Not needed   완료 A/B testing A/B testing A/B testing A/B testing (50%)
Scots Wikipedia Not needed   완료   완료   완료   완료
세르보크로아트어 위키백과 Not needed   완료   완료   완료   완료
쉬운 영어 위키백과 900 Not needed   완료 A/B testing A/B testing A/B testing
Sinhala Wikipedia Not needed   완료   완료   완료   완료
슬로바키아어 위키백과 350 Not needed   완료   완료   완료   완료
슬로베니아어 위키백과 Not needed   완료   완료   완료   완료
소말리어 위키백과 Not needed   완료   완료   완료   완료
알바니아어 위키백과 200 Not needed   완료   완료   완료   완료
세르비아어 위키백과 500   완료   완료   완료   완료   완료
Sundanese Wikipedia Not needed   완료   완료   완료   완료
스웨덴어 위키백과 1,200 Not needed   완료 A/B testing A/B testing A/B testing
스와힐리어 위키백과 Not needed   완료   완료   완료   완료
타밀어 위키백과 300 Not needed   완료   완료   완료   완료
Test Wikipedia Not needed   완료   완료   완료   완료   완료   완료
텔루구어 위키백과 200 Not needed   완료   완료   완료   완료
태국어 위키백과 1,000 Not needed   완료 A/B testing A/B testing A/B testing
타갈로그어 위키백과 Not needed   완료   완료   완료   완료
터키어 위키백과 6,000 Not needed   완료 A/B testing A/B testing A/B testing
타타르어 위키백과 Not needed   완료   완료   완료   완료
우크라이나어 위키백과 1,400   완료   완료 A/B testing A/B testing A/B testing
Urdu Wikipedia 250 Not needed   완료   완료   완료   완료
베트남어 위키백과 4,000   완료 Turned off (see 작업 T218920) A/B testing A/B testing A/B testing A/B testing (50%)   To do
Waray Wikipedia Not needed   완료   완료   완료   완료
한문 위키백과 Not needed   완료   완료   완료   완료
Min Nan Wikipedia Not needed   완료   완료   완료   완료
Cantonese Wikipedia Not needed   완료   완료   완료   완료


목적

성장 팀은 2018년 7월에 결성되었습니다. 성장 팀은 Audiences 부서의 "새 콘텐츠" 프로그램을 뒷받침하며, 따라서 위키미디어 재단의 지식 평등이라는 장기 목표를 뒷받침합니다. 위의 계획들은 강한 공동체를 구성하여 넓고 깊은 내용을 온 세계에 채우기 위한 일들입니다. 이러한 목표를 달성하는 방식 중 하나가 새 사용자를 위키미디어 프로젝트에 참여하도록 하는 일입니다. 불행히도, 위키미디어 프로젝트에 처음 참여하는 사용자 중 극소수의 사용자만이 몇일, 몇주 후에도 기여를 계속합니다. 이러한 것은 위키미디어에 기여하려면 이전에는 알기 힘들었던 많은 문화적 능력과 기술적인 능력을 필요로 하기 때문일 것입니다. 성장 팀의 목표는 이러한 문제를 기술적인 변화를 통해 위키백과를 필두로 한 중규모 위키미디어 프로젝트에서 해결하는 것입니다.

이러한 작업을 중규모 위키백과에서 시작하게 된 데는 여러 이유가 있습니다. 이 프로젝트들은 많은 성장 가능성이 있고, 소프트웨어의 도움을 통해 극복할 수 있는 문제점이 여럿 있습니다. 성장 팀의 대부분의 작업은 2017년에 이루어진 새 사용자 경험 연구 프로젝트를 통해 정립되었습니다. 이 연구에서, 위키미디어 재단은 한국어 위키백과와 체코어 위키백과의 사용자들과 함께 새 사용자들이 위키백과에 정착하는 데 있어 발생하는 장애물에 대해 연구하였습니다. 이러한 관계를 이어가기 위하여, 새 소프트웨어 변경 사항은 다른 중규모 위키백과에 배포되기 전에 [$cswiki 체코어 위키백과]와 [$kowiki 한국어 위키백과]에서 선행 배포됩니다. 팀의 소프트웨어 변경 사항은 다음 분류 안에 포함됩니다:

  • 문맥적 도움: 새 사용자가 겪는 기술적 문제나 개념적 문제를 해결할 수 있도록 돕기 위해 위키백과 편집 경험을 바꿔나갑니다.
  • 면대면 도움: 편집자를 서로 연결하는 포럼 및 프로그램 등을 통해 숙련된 사용자가 새 사용자가 성공적으로 정착할 수 있도록 돕습니다.
  • Task recommendations: suggesting edits that will help newcomers learn wiki skills.


사람들

이 아래의 문단은 근시일 내에 대폭 변경될 수 있거나, 이 프로젝트를 이해하는 데 별로 유용하지 않거나, 너무 기술적이라고 여겨지는 내용들입니다. 이 아래의 내용은 번역하지 않기로 결정되었습니다.

Past projects

For information about the Growth team that existed from 2013–2015, see Growth/Growth 2014.
For information about the predecessor to this team, see Collaboration.

Past projects by various iterations of the team and volunteer developers:

Goals and metrics

As stated in the Audiences department’s 2018-2019 annual plan, the Growth team’s goal is:

Increase retention of new contributors in the target wikis, Czech and Korean Wikipedias.

To determine whether we’re meeting our goal, we have specified metrics and set targets for them:

Metric Target
New contributor retention in target wikis 10% increase
Mentor retention in target wikis Sustainable rate

The first metric, “new contributor retention”, is the main metric we use to measure our impact.  The second metric, “mentor retention”, will be relevant for interventions that involve mentorship. As we focus our work, we will consider whether that second metric is the right fit for the team at this time.

We need to create a more specific definition of “new contributor retention” in order for it to be useful.  See the section below on “What does it mean to ‘retain new contributors’?” for our team’s thinking.

In the future, this section will contain links to the Growth team's reports that track our metrics.

What does it mean to "retain new contributors"?

For the purposes of this team, “new contributors” are people who have registered accounts on a wiki project, even if they have not made an edit. To “retain” them means that they make edits and continue to make edits over time. Though we hope that contributors are retained for months and years, we know that they will first have to make it through their first days and weeks. Those first days and weeks are more likely to be the Growth team’s focus.

There are different periods of time over which we can measure retention. One definition might be “second month retention”, meaning a contributor is "retained" if they edit during their first month and also edit during their second month. But another definition might be “second week retention”, meaning a contributor is "retained" if they edit during their first week and also edit during their second week.

As we work, the Growth team will determine which types of retention are most important to track and to increase.  See this page for a formal definition of retention.

Background

Wikimedia projects need to have a constant stream of new contributors in order to become hubs for broad and deep content. New contributors replace experienced contributors who stop editing. They also increase the diversity of the editing community. This stream of new editors allows projects to grow their content while increasing the diversity of their content. But in many Wikimedia projects, the number of active contributors is decreasing or staying the same, and the retention rate of new contributors is also decreasing or staying the same. This issue was studied in the 2013 paper The Rise and Decline of an Open Collaboration System: How Wikipedia's reaction to popularity is causing its decline. The authors showed that active contributors in English Wikipedia began to shrink in 2007, with the major cause being increasing technical and cultural barriers for contributors. Since then, similar patterns have been seen in other Wikimedia projects.

Data showing the state of active contributors and contributor retention in Wikimedia projects is forthcoming.

Beyond the high-level numbers themselves, additional research suggests that many new contributors do not reach their full potential because contributing is both technically and culturally complicated. For instance, it is common for excited new contributors to have their first edits reverted or their first pages deleted without an informative explanation. This causes them to be confused and disappointed, and ultimately not to continue editing.

Together, the numbers, research, and stories, mean that we can do better to engage and retain new contributors. In particular, the Wikimedia Foundation decided to focus on mid-size Wikipedias because those projects need to grow their content, have challenges with contributor retention, and there is potential for software to help.

To better understand what causes new contributors to stay and to leave, the Wikimedia Foundation completed the New Editor Experiences research project in 2017.  The project identified the main challenges experienced by new contributors to Wikipedia, and a set of potential solutions.  See the “Challenges” and “Solutions” sections below for the details.

The Growth team formed to take action on the challenges and solutions identified by the research project. We will continue our relationship with the Czech and Korean communities by testing changes in those wikis first. When we discover changes that increase contributor retention, we will engage other communities to consider deploying those changes in more wikis.

Although much valuable research has already been done to help our team understand new editors, important open questions remain. The team records and prioritizes our open questions on this page. We will be deliberate about using research, data, surveys, and feature instrumentation to answer them.

Principles

The following is a list of healthy characteristics that we think wikis should exhibit with respect to new contributors.  They are guiding principles for our team, and we hope to help make them a reality in the wikis we work with.

  • Diverse contributors lead to wikis with broad and deep content.
  • Contributors who want to make useful improvements to a wiki should all be able to find a place in the community where they fit in.
  • Contributors should be able to learn to edit on their own.
  • Contributors of any skill level should be able to ask for and receive help from other community members.
  • Contributors should be able to learn and edit in a supportive and non-confrontational environment.

Challenges

There are challenges that stand in the way of the principles above.  The main challenges were identified by the New Editor Experiences research project that was completed in 2017.  With the help of Czech and Korean community members, researchers interviewed 64 contributors to Czech and Korean Wikipedias to learn about why they started editing, what they found easy or difficult, and if they've stopped editing, why they stopped. The project surfaced a set of technical, conceptual, and cultural challenges, summarized below.  Our team’s work will help wikis overcome these challenges so that the principles can become reality.

  • Technical: new contributors struggle with specific skills needed to contribute.
    • Editing: though Visual Editor is helpful for new contributors, it is hard for them to learn the process of building, citing, and publishing.
    • Communication: new contributors have trouble finding and using Talk pages. This is because Talk pages do not use Visual Editor, and because they work differently than other internet discussion systems.
    • Finding help: many wikis have scattered and inconsistent help materials that are difficult for new contributors to find and use.
  • Conceptual: new contributors have trouble learning core wiki policies and best practices.  The following are the concepts that are most challenging.
    • Community: many new contributors do not realize there is an active community behind each wiki project.
    • Verifiability and citations: all content must be attributed to reliable sources.
    • Notability: all content must have garnered enough broad attention to deserve an article.
    • Encyclopedic style and neutral point of view: articles should present content without bias toward one side of an argument.
    • Copyright: content should not violate the licensing of its sources.
  • Cultural: the wiki environment can be discouraging to new contributors who are trying to find where they fit in.
    • Personas: new contributors have different objectives for why they are editing, but it is hard to figure out how to accomplish them.
    • Framing: the way that contributors communicate impacts whether new contributors stay. Negative feedback can discourage further contribution.

Solutions

The Growth team will attempt multiple solutions to the above challenges, and we will learn and expand as we go along.  These are the findings from the New Editor Experiences project that will guide the solutions we attempt:

  • Intermediaries: many new contributors have succeeded because a partner or mentor helped them learn to edit.  These partners are frequently found in off-wiki places like schools, libraries, or meetups.
  • Iterative learning: new contributors have more success when they learn editing skills over time in safe environments.
  • Outside help: new contributors frequently search for help outside of Wikipedia, either in off-wiki communications, or through other internet resources.

Those trends lead to two main categories of solutions to the challenges described above.  The work of our team will usually fit into one of these categories:

  • Human-to-human help: forums and programs that connect contributors to each other so that experienced contributors can help newer contributors succeed.  This can include help desk forums, mentorship opportunities, or even off-wiki connections.
  • In-context help: changes to the Wikipedia editing experience to surface helpful guidance around technical and conceptual challenges.  This is guidance surfaced at the time it is needed, in the place where it is needed -- as opposed to on a separate page that may be difficult to find.

This page contains the list of ideas that the team has considered and discussed with communities.

How we work

The Growth Team follows several principles as we work toward our objective.

  • We keep in close communication with the communities our team affects, so that our work remains grounded in reality.
  • We start with small interventions, learn quickly, and adjust our approach.
  • We make decisions based on evidence from experiments, data, and user research.
  • We take the time to equip ourselves with the tools we need to be flexible and work quickly.
  • The software we build gives flexibility to the communities who use it, so they can modify and improve it on their own.
  • When we know something doesn’t work, we remove it cleanly and learn for the future.
  • We follow the Wikimedia Product Guidance for working with communities.

How to work with us

같이 보기: Growth/Communities

While we will be focusing on Czech and Korean Wikipedias during 2018 as our initial audiences, we are looking for information and input from various other places and demographics. Here are some ways you can help us through some useful resources on how to interact with newcomers or how to get the tools we create on your wiki.

References

These are links and research that underpin the background, principles, challenges, and solutions above, and that continue to shape our team’s thinking.

  1. Bengali Wikipedia replaced Korean Wikipedia on February 2021.