User talk:Jdforrester (WMF)

Pre-Flow discussion is on User talk:Jdforrester (WMF)/Archive.

Welcome to the eighth newsletter from the Growth team!

The Growth team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects.

May was a busy month, and we apologize for a slightly late newsletter.

General news

• The Growth team will begin to work with the Arabic Wikipedia community as a new target wiki. This is in addition to Korean, Czech, and Vietnamese Wikipedias.
• Several members of the Growth team attended Wikimedia Hackathon. To see what we worked on and learned, read this update (in English).
• Wikimania 2019 is coming up in August. The conference will include a "Community Growth" space, for sessions about how our communities expand through software and programs.

Early results from newcomer homepage release

A newcomer homepage on Czech Wikipedia (displayed in English language)

• The newcomer homepage was deployed in Czech and Korean Wikipedias on May 6 for desktop users. It is deployed in an A/B test, so that half of newcomers have access to the homepage and half do not. They access it by clicking on their username in their personal tools along the top of the window.
• After about a month of usage, we see a few interesting trends. We think that the usage is going well so far, as we continue to work on the feature
  • About half of users who visit the homepage click on a link or button.
  • About half of users visit the homepage more than once, with about a fifth of users visiting on multiple days.
  • Users are interacting with all the different modules on the page -- there is no clear favorite.
  • Users have been asking questions to their mentors -- but not on the help desk.

Next steps for homepage

Mockup of mobile newcomer homepage

• Because we are seeing good reactions to the homepage from the first users, we are prioritizing work that helps more users find their homepage:
  • Mobile homepage: the team is currently building the mobile version of the homepage. We tested this design with five users, giving us confidence that the design is strong.
  • Features to aid discovery: only a minority of newcomers who have a homepage will find their homepage on their own. The team is designing features that help newcomers learn where to find their homepage. The most important feature will point to the homepage link using a GuidedTour.
• User tests showed that the most important thing to add to the homepage are clear task recommendations to help newcomers get started with editing right away. This is the module that we will be working on next.

Future of team in the next year

• The Growth team has been working since September 2018, and we're now planning for the work we'll be doing for the next fiscal year, which begins in July.
• Though we have not yet developed a feature that clearly increases growth in our target wikis, we believe that the features we have been developing have high potential to increase growth if we continue to work on them.
• Therefore, the team will continue to work on the features we have started, and we will develop related features that improve the overall newcomer experience. These features may include:
  • Improvements to how newcomers can build their user pages and develop their on-wiki identity. See initial notes here.
  • Improvements to how newcomers receive notifications on-wiki and through email, so that they quickly find out if other users are contacting them.
  • Processes that help newcomers get awards or recognition for good work.
  • Ways for newcomers to see the activity on the wiki and find others who share their interests.
• We will start discussions with communities to help us define these ideas before we work on them.

Growth team's newsletter prepared by the Growth team and posted by bot • Give feedback • Subscribe or unsubscribe.

09:02, 13 June 2019 (UTC)

Nevermind, it works now

Hi. I just went to start translating Manual:Page content models, but it won't let me save, saying that "Saving the translation failed: This namespace is reserved for content page translations. The page you are trying to edit does not seem to correspond any page marked for translation." - can you help? Thanks, --DannyS712 (talk) 01:25, 31 May 2019 (UTC)

Welcome to a special newsletter from the Growth team! This special newsletter is not about Wikimedia Foundation Growth team projects. Instead, it is a call for submissions for the Community Growth space at Wikimania 2019. We think that many people who receive this newsletter may have something valuable to contribute to this space at Wikimania. We haven't translated the newsletter, because Wikimania's language is English.

Please see below for the message from the organizers of the Community Growth space at Wikimania.

---

Wikimania 2019 is organized into 19 “spaces”, which are all accepting proposals for sessions. This message comes from the team organizing the Community Growth space.

Since you are interested b Growth team projects, and potentially involved in welcoming newcomers initiatives on your wiki, we would like to invite you to submit a proposal to the Community Growth space because of the actions you’ve done around newcomers on wikis. The deadline for submission is June 1. See below for Community Growth submission topics and session formats. Topics and sessions have to be in English.

In the Community Growth space, we will come together for discussions, presentations, and workshops that address these questions:

• What is and is not working around attracting and retaining newcomers?
• How should Wikimedia activities evolve to help communities grow and flourish?
• How should our technology and culture evolve to help new populations to come online, participate and become community members?

Recommended topics: please see this link for the list for the list of recommended topics. If you do not plan to submit a proposal, you can also suggest additional topics here. If your topic does not fit into our space, remember that there are 18 other spaces that could welcome you sharing your knowledge and perspective.

Types of session. We prefer sessions that are participatory, interactive, promote conversations, and give a voice to parts of our movement that are heard less often. Please see this link for the list of recommended session formats.

Poster submissions. Posters are also a good way to introduce a topic, or show some results of an action. Please consider submitting one!

More information about the Community Growth space, topics, and submission formats is available on the proposal page.

Please submit your proposal. The reviews will happen at the beginning of June.

If you have questions about Wikimania in general, please ask them on the Wikimania wiki.

On behalf of the Community Growth leadership team, Trizek (WMF), 11:44, 16 May 2019 (UTC)

	L’étoile du travail d’équipe
	Thanks for your immediate help. Christian Wia (talk) 18:19, 6 May 2019 (UTC)

Je vous en prie. :-)

moved to phab:T222536

Hi James. I wished to leave an observation for the developer community, and not exactly sure of the best place to leave it with regard to the default installation of mediawiki.

In a role of looking at spam activity at WMF wikis, I am now seeing that there are many mediawiki-installed wikis across the web that are becoming spambot-infested eg. planet-nomads-wiki.com, and they are either purposefully setup to be targets for spambots, or they are set up and left by whomever installed them. Either way, their abuse is being leveraged to spam, and proliferate spam. I am guessing that they are just default installations of mediawiki, and that the spambots are just able to work their "magic" without much difficulty.

It would seem to me though that our default configuration of mediawiki that is packaged is allowing for this easy abuse of wikis. I would like to see the developer community have a conversation about whether such an open and abusable/misusable configuration is truly in the best interests of wikis, and the secure web. Might there be a better default configuration that could be packaged/utilised to enable less abuse of mediawiki application?

I have started to blacklist numbers of these wikis after investigation that they are abused and that they are otherwise unmanaged. Predominantly these wikis have just been set up with a default administrator account (admin/crat) and these accounts have next to no activity.

Hey @Billinghurst, that's an interesting point; thank you for highlighting it. I'm not sure who would be best-placed to run such a conversation, but @CCicalese (WMF) as product owner of MediaWiki itself likely has a few ideas.

Tracked in Phabricator
Task T222536

Welcome to the seventh newsletter from the Growth team!

The Growth team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects.

Newcomer homepage release this week

Screenshot of newcomer homepage in Test Wikipedia, in English.

The main feature that the team has been working on over the last month is the newcomer homepage. This feature gives newcomers a place on the wiki to get oriented, learn about editing, and see their impact (see the accompanying screenshot from Test Wikipedia). We intend to release this feature to Czech, Korean, and Vietnamese Wikipedias on May 2nd.

Like the other Growth team features, this will be deployed in a controlled experiment, in which half of newcomers will have access to their homepage and half will not. Users with the feature will be able to access it by clicking their username at the top of their browser, and it will only be available on desktop -- not mobile. Experienced users who want to see their homepage will be able to turn it on in their preferences.

Wikis receiving the newcomer homepage can expect these things:

• Additional questions will come to the help desk from the "help module" on the homepage.
• Mentors who have signed up for the "mentorship module" will start to receive questions on their user talk pages.
• More users may create and edit user pages through the "start module".

Mockups for potential designs of mobile homepage

Recent and future homepage development

The most important piece developed for the homepage over the last month is the "start module", which gives newcomers clear actions to take when they are new: add/confirm their email, go through a tutorial, start their user page. We learned about the need for this module from user tests last month. The next priorities for the newcomer homepage are:

• Mobile design: to work well in mobile browsers, the homepage needs a separate design and engineering. See the accompanying mockups for potential mobile designs.
• Features for discovery: only about 15% - 30% of newcomers will discover their homepage by clicking their username at the top of their browser. We are going to be designing additional ways for newcomers to find out about it.
• Additional modules: the initial version contains some of the simpler modules. Potential upcoming modules include task recommendations and a feed of activity on the wiki.

Other updates

• Help panel leading indicators: our team published data on the help panel's initial performance. The evaluation exposes some areas for improvement, but we think the help panel's behavior so far is healthy and that it is not having a negative impact on the wikis. We will be publishing additional data, making plans, and asking for community thoughts around the future of the help panel over the course of the next two weeks. If you are interested in trying out the help panel on your wiki, please let us know on our team's talk page.
• Long term plans: the team had a week of planning meetings, in which we talked about some longer-term ideas for Growth work. Some of the top ideas are: to extend the newcomer homepage to help user's build their identity through a user profile, and to revisit the "engagement emails" project that the team put on hold. Over the next month, we will be asking for community conversation around how the team can spend our time in the next fiscal year, that starts in July.

Growth team's newsletter prepared by the Growth team and posted by bot • Give feedback • Subscribe or unsubscribe.

16:19, 29 April 2019 (UTC)

First, my apologies if you found profanity where I wrote none. I used no profane words at Talk:Reading/Web/PDF Functionality. In UK law, any such implications of my actual phrasing are in the mind of the reader. On the other hand, overtly explicit words are often allowed in Wikipedia discussions. If I have broken any mores of the perahps distinct MediaWiki community, then I must apologise unreservedly for my ignorance. But "spread profanity" I did not.

But you made other accusations which I find disturbing and puzzling.

I have been contributing to Talk:Reading/Web/PDF Functionality for a time measured in years. To characterise me in perjorative manner as just "showing up" there is absurd, especially when it was you who did so.

I did indeed explain my concern, it was you who lacked the knowledge to understand what I was saying, as you later explained.

You claimed to be "interested", asked for a link, and found it "curious". Forgive me, but how am I supposed to know from such a response that our Lead Product Manager, Contributors, can nevertheless disclaim all involvement in a contributor tool such as book creation?

I reply to you here because it has nothing to do with the topic in question, yet it seems wrong that such bizarre accusations as yours go unanswered. Steelpillow (talk) 19:49, 12 April 2019 (UTC)

I'm confused. Given that you bring up UK law, what do you think is heard in the mind of your audience when you repeatedly scream "WTF" online? Are you aware of the Public Order Act 1986 and how section 5 has been interpreted?

My review of your comments was to solely to determine whether to block your account for violation of the Code of Conduct, which is binding on all participants on this wiki. Your aggressive tone on following me to my talk page is going a long way towards convincing me I was wrong to hold back.

I am not LPM for Contributors, and haven't been for over a year, sorry.

Please note the Code of Conduct, reproduced below, with respect to personal attacks, deliberate intimidation and derogatory comments. I would ask you to be more respectful of your volunteer colleagues in the future, and to ensure that information about your paid position remains up-to-date. Thank you. I shall not be watching for your reply. Steelpillow (talk) 08:26, 13 April 2019 (UTC)

"Unacceptable behavior

"Harassment and other types of inappropriate behavior are unacceptable in all public and private Wikimedia technical spaces. Examples include but are not limited to:

"* Personal attacks, violence, threats of violence, or deliberate intimidation.

"* Offensive, derogatory, or discriminatory comments."

	L’étoile d’actes de gentillesse divers
	good help hints ! Christian Wia (talk) 23:35, 22 March 2019 (UTC)

Merci, Monsieur. Mon plaisir.

Welcome to the sixth newsletter from the Growth team!

The Growth team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects.

Plans for the next three months

The Growth team has been working on features to increase new editor retention for the last seven months. We have made a lot of progress and learned a lot, and we've just finished planning for our next three months. During the next three months, we're going to focus on iterations of the help panel and the newcomer homepage. We have decided not to start the engagement emails project, because we think that we will be able to do better work by improving the projects we have already started. Specifically, these are our team goals:

• Deploy and iterate on newcomer homepage
• Continued iteration on help panel
• Make the help panel available to more wikis
• Add a fourth Wikipedia to our set of target wikis
• Publish in-depth quantitative reporting on the data from this year
• Assemble a report on what our team has learned so far about newcomers

Newcomer homepage

Mockup of potential design for newcomer homepage

The newcomer homepage is our current major project. We hope that community members can read over the project page, and comment on its discussion page with any ideas, questions, or concerns. You can see in the accompanying mockup how we are thinking about the homepage.

We have recently decided on the specifications for an initial version that we can deploy and iterate on:

• Shown in the User space
• Desktop only (mobile comes next)
• Four modules
  • Help module: help links and ability to ask help desk questions
  • Mentorship module: all newcomers assigned a mentor to whom they can ask questions
  • Impact module: shows the number of pageviews for pages the newcomer edited
  • Account completion module: gives some very simple recommendations of how to get started (add an email, start your user page)
• Layout not yet personalized for each user

We're currently running live user tests on this configuration. Future work will include adapting the homepage for mobile, working on a task recommendation module, and considering how to encourage newcomers to visit their homepage.

Help panel

Screenshot from Vietnamese Wikipedia showing the help panel open on the Community Portal, including the "search" bar.

During the last month, the help panel was deployed on Vietnamese Wikipedia, adding it to Czech and Korean Wikipedias.As of 2019-03-14:

• 2,425 newcomers have seen the help panel
• 422 of them have opened it
• 175 have clicked links
• 27 have run searches
• 40 have asked questions

We have been analyzing the data around usage, and we'll be publishing numbers in the coming weeks. At a high level, we see at least some users are being helped by the panel, with many clicking on links, running searches, and asking questions. We do not yet see any problems that have arisen from the help panel. Therefore, we think that the help panel is generally a positive feature – though data is still coming that will allow us to see its numerical impact. If other wikis are interested in using the help panel, please contact us on our team's talk page, in the language of your choice.

Over the past month, we have iterated on the help panel to take into account the usage patterns we are seeing. You can see in the accompanying image how the help panel currently looks.

• We added a search capability, in which users can search the Help and Wikipedia namespaces.
• The help panel was previously available whenever a newcomer was in "edit" mode. We are now also showing the help panel when a newcomer is in "read" mode on a page in the Help, Wikipedia, or User namespaces.

We want to see whether users find the "search" useful. If so, we may spend time on improving search results. We're also looking forward to learning whether exposing the help panel in "read" mode in more namespaces will increase usage.

Growth team's newsletter prepared by the Growth team and posted by bot • Give feedback • Subscribe or unsubscribe.

18:19, 18 March 2019 (UTC)

Welcome to the fifth newsletter for the new Growth team!  

The Growth team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects.

New projects for discussion

We began the "Personalized first day" project with the welcome survey so that we could gather information about what newcomers are trying to accomplish. The next step is to use that information to create experiences that help the newcomers accomplish their goal – actually personalizing their first day. We asked for community thoughts in the previous newsletter, and after discussing with community members and amongst our team, we are now planning two projects as next steps: "engagement emails" and "newcomer homepage".

• Engagement emails: this project was first discussed positively by community members here back in September 2018, and the team how has bandwidth to pursue it. The idea is that newcomers who leave the wiki don't get encouraged to return to the wiki and edit. We can engage them through emails that send them the specific information they need to be successful – such as contact from a mentor, the impact of their edits, or task recommendations. Please read over the project page, and comment on its discussion page with any ideas, questions, or concerns. Do you think this is a good idea? Where could we go wrong?
• Newcomer homepage: we developed the idea for this project after analyzing the data from the welcome survey and EditorJourney datasets. We saw that many newcomers seem to be looking for a place to get started – a place that collects their past work, options for future work, and ways to learn more. We can build this place, and it can connect to the engagement emails. The content of both could be guided by what newcomers say they need during their welcome survey, and contain things like contact from a mentor, impact of their edits, or task recommendations. Please read over the project page, and comment on its discussion page with any ideas, questions, or concerns. Do you think this is a good idea? Where could we go wrong?

Initial reports on newcomer activity

We have published initial reports on each of the team's first two projects. These reports give the basic numbers from each project, and there are many more questions we will continue to answer in future reports. We're excited about these initial findings. They have already helped us define and design parts of our future projects.

• Welcome survey: the initial report on welcome survey responses is available here. Some of the main findings:
  • Most users respond to the survey, giving it high response rates of 67% and 62% in Czech and Korean Wikipedias, respectively.
  • The survey does not cause newcomers to be less likely to edit.
  • The most common reason for creating an account in Korean Wikipedia is to read articles—not for editing—with 29% of Korean users giving that responses.
  • Large numbers of respondents said they are interested in being contacted to get help with editing: 36% in Czech and 53% in Korean.
• Understanding first day: the initial report on what newcomers do on their first day is available here. Some of the main findings:
  • Large numbers of users view help or policy pages on their first day: 42% in Czech and 28% in Korean.
  • Large numbers of users view their own User or User Talk page on their first day: 34% in Czech and 39% in Korean.
  • A majority of new users open an editor on their first day – but about a quarter of them do not go on to save an edit during that time.

Help panel deployment

The help panel was deployed in Czech and Korean Wikipedias on January 10. Over the past four weeks:

• About 400 newcomers in each wiki have seen the help panel button.
• About 20% of them open up the help panel.
• About 50% of those who open it up click on one of the links.
• About 5% of Czech users ask questions, and about 1% of Korean users ask questions.

We think that the 20% open rate and 50% click rate are strong numbers, showing that a lot of people are looking for help, and many want to help themselves by looking at help pages. The somewhat lower numbers of asking questions (especially in Korean Wikipedia) has caused us to consider new features to allow people to help themselves. We're going to be adding a search bar to the help panel next, which will allow users to type a search that only looks for pages in the Help and Wikipedia namespaces.

How to create a good feedback page?

What is the way to built a good help page? What blocks you when writing an help page? Your replies will help to create better help contents to newcomers, that would be used on Help panel.

Growth team's newsletter prepared by the Growth team and posted by bot, 14:15, 13 February 2019 (UTC) • Give feedback • Subscribe or unsubscribe.