Project talk:Support desk/Support team

Active discussions

This is the talk page for the support team.

SigEdit

So anyone want something in their sig to say "I'm part of the support team"? I was thinking:

-PatPeter, MediaWiki Support Team

-PatPeter 03:21, 16 December 2007 (UTC)

MediaWiki is spelt incorrectly in MediaWiki Support Team --Zven 19:09, 17 December 2007 (UTC)
Oh man and that has been in my sig for days *look of shame* thanks man. -PatPeter, MediaWiki Support Team 05:59, 20 December 2007 (UTC)
Please pick a nicer colour! That green is horrible... --HappyDog 00:20, 8 January 2008 (UTC)
Go to w:Web colors and pick it for me then, the green was sort of temporary. -PatPeter, MediaWiki Support Team 20:50, 8 January 2008 (UTC)
If you want to stick with green then you probably need a bit of bold to make it stand out. How about  MediaWiki Support Team? If you want I can add it to our global stylesheet, which might keep the amount of markup down a bit... --HappyDog 03:28, 9 January 2008 (UTC)
THAT IS PERFECT!!! I was trying to model the green around a color from another support team and that is like the same color. And what would that global stylesheet look like? Any interest in joining the Support team HappyDog? We could use someone like you. I had to move the span style, the code currently looks like this:
[[Image:Tournesol.png|20px]]'''''[[Project:Support desk/Support team|<span style="color: #006400">MediaWiki Support Team</span>]]'''''

-PatPeter,  MediaWiki Support Team 18:05, 9 January 2008 (UTC)

Sig as a templateEdit

Moved from User talk:HappyDog

[You do know] that if a signature is placed within a template that it is automatically subst:? -PatPeter,  MediaWiki Support Team 16:17, 11 January 2008 (UTC)

No I don't think that will work, the signature is substitiuted on the save of the template for that particular user, I think everyone else who transcludes the template will see the user who saved the template --Zven 19:22, 11 January 2008 (UTC)

I didn't know that, no. That removes some of the utility of using a template. However, it is still useful, because if the sig template changes then it will automatically update new postings for all users, which is worthwhile I think. It is not a problem (and might even be a Good Thing™) if old postings aren't modified when the template changes. --HappyDog 12:55, 14 January 2008 (UTC)

...no it won't. When a template is subst: it is over, no updates, no relations to the template except that it will look like, wait hold on I think I see what you are talking about, it depends on whether, after saving the sig in your preferences, does it remain: {{subst:SupportTeamSig}}, in which that would work, or does it act like a subst: normally does where the subst: code in your sig box in your preferences is automatically converted to the image and span code, let me test this. -PatPeter,  MediaWiki Support Team 17:22, 14 January 2008 (UTC)
Yes this will work to some extent, though it won't update old posts it will update new posts. -PatPeter,  MediaWiki Support Team 17:23, 14 January 2008 (UTC)

ArchivingEdit

Alright when the threads reach exactly 150 then we can start archiving only the resolved ones. -PatPeter, MediaWiki Support Team 06:01, 20 December 2007 (UTC)

Change, since 150 is way too much and due to my recent edits, the current archives will be transcluded until they reach 50 topics, at that point start a new archives section (you currently have to also edit the "Why is my topic marked resolved?" section where it links to the current archives, I hope to change this in the future), and transclude that. -PatPeter,  MediaWiki Support Team 18:32, 9 January 2008 (UTC)
http://www.mediawiki.org/w/index.php?title=Project%3ASupport_desk%2FSupport_team&diff=178592&oldid=176193 -PatPeter,  MediaWiki Support Team 04:16, 6 April 2008 (UTC)

Need Template:Support team notesEdit

Alright once we get together all our thoughts on how to make the best support team we have to offer we should put in in a tempalte, the above link or Template:Support desk notes/Support team. I am not good at making templates from scratch I am a copycat, if anyone else wants to feel free. -PatPeter, MediaWiki Support Team 06:03, 20 December 2007 (UTC)

Linking resolved topicsEdit

I think I am going to have to change the [] to () as I do not think you can link with []:

[[Project:Support desk/Archive 16#[RESOLVED] Can ParserFunctions do this?]]

Project:Support desk/Archive 16#.5BRESOLVED.5D Can ParserFunctions do this?

-PatPeter,  MediaWiki Support Team 16:08, 28 January 2008 (UTC)

Joining the Support teamEdit

Hello all. I want to join the Support team. Can I? Or is here any requirements? Thanks for any reactions. --Matěj Grabovský |contribs|talk| 20:37, 13 February 2008 (UTC)

Yes and Nope, add your name to the list and the Support Sig to your sig, you are free to change the code of the sig as long as it links to the project page. -PatPeter,  MediaWiki Support Team 00:54, 15 February 2008 (UTC)

Project:Current_issues#Project:Support_deskEdit

I believe I will soon create sections for topics sort of similar to my Wikipedia user talk page, for things such as Images, User Groups, Tables, etc. Anymore possible sections feel free to bring them up. -PatPeter,  MediaWiki Support Team 17:12, 24 February 2008 (UTC)

I have created a number of sections and this is my plan for the support desk:
  • Where it says "Click HERE to post a new question" we will make more links such as "Click HERE for support on an extension" and these links will link to subpages of the Support desk such as Project:Support desk/Sections/MWSS, with the link to the edit section in place.
  • We will have to start sorting all the present topics into these section (and make new sections at the same time), or resolve all these topics and make two more archives to go up to 20 I believe would be the number. Then we will no longer use this archiving system but use a more strict way of archiving my topic and time.

I could really use help on this, though I believe I can manage on my own; it will just take longer that way. -PatPeter,  MediaWiki Support Team 19:40, 25 February 2008 (UTC)

The current sections are transcluded. We really need help sorting all 88 of the present topics, so if you can, please, help. -PatPeter,  MediaWiki Support Team 18:54, 27 February 2008 (UTC)

ArchivesEdit

I want to make all the linked Archives substantiated, so:

Archive 8: http://www.mediawiki.org/w/index.php?title=Project:Support_desk&offset=20070727152518&limit=500&action=history

Archive 9: http://www.mediawiki.org/w/index.php?title=Project:Support_desk&offset=20070901&limit=500&action=history

-PatPeter,  MediaWiki Support Team 22:24, 1 March 2008 (UTC)

SectionsEdit

-PatPeter,  MediaWiki Support Team 21:11, 1 March 2008 (UTC)

I had __NOTOC__ on the subpages because I thought that they would transclude and we would have about 10 ToCs on the SD, but that is not the case so I took that off. -PatPeter,  MediaWiki Support Team 22:24, 1 March 2008 (UTC)
So I just read Sayuri's response to someone at in the Extension Section, and it got me thinking. Do we need a support desk section for Extensions since each extension has its own talk page? Or, if we decide that we want to limit questions to the Support Desk section (it does have the advantage of showing all questions in a row) and have the Extension Talk pages for other discussions, should we make that explicitly stated on the Extension Talk pages? Or do people not mind having two places to ask extension-related questions? Smaug   18:56, 10 May 2008 (UTC)
Very good observation Smaug! We should get someone to create a template to put at the top of every Extension talk page that reads "For support on this extension, please go to ..." and link the extension page with it. I created the extension section knowing how little help is solved on those talk pages. -PatPeter,  MediaWiki Support Team 20:56, 12 May 2008 (UTC)

Message from PatPeterEdit

Alright everyone, I would be glad to archive some of these topics for you, but as policy dictates we cannot archive unresolved topics. The fact that resolved topics have not been marked as resolved proves that I would have to do close to all the work involved. Therefore I ask that other Support Team members help me resolve what topics we can so that we can get archiving underway. -PatPeter,  MediaWiki Support Team 20:40, 16 August 2008 (UTC)

NoticeEdit

Please all have a look at Project talk:Support desk#Support desk overhaul (autumn_2008). Many thanks :-) --:bdk: 23:45, 3 September 2008 (UTC)

Fixed archives in conjunction of support team policyEdit

I didn't really want to use the work "conjunction", I could not think of a better word. Anyway, I have sorted through all the archives for the support desk here and given each archive 50 topics, as they should have, the minimum and the maximum. -PatPeter   MediaWiki Support Team 04:05, 28 February 2009 (UTC)

Problem to create an article/pageEdit

Hello, everyone!

I'm new here and I don't know if this is the right place for questions, but I need help.

I'm trying to install Media Wiki on my Web Host service provider, in a Windows Server 2003 machine. But when I'm trying to create a new page, an error messagem appears. In the link above you can see the messagem:

http://wikitecla.naweb.ws/index.php?title=I_can_not_create_new_page

I already search here and other places and I can't find the answer. Can you help me, please?

Thanks a lot!

Propose Portal Guarani and WikipediaEdit

Dear Wikimedia Foundation and Wikimedia Foundation,

I am Comunications Manager of the Portal Guarani (www.portalguarani.com), and I propose to add our web site at Wikipedia, Guarani Portal is a website and a project of great contribution to art in Paraguay, well known and renowned in google.com and in the world.

We are a non profit organization that contributes to culture and education. It will be very helpful for us as we add our portal in Wikipedia.

I await your reply, Best regards

Ing. Gustavo Lezcano Portal Guarani Comunications Manager www.portalguarani.com

Sorry, I don't understand what exactly do you mean. If you're asking about Wikipedia in the Guarani language, it's here. If you're asking for an article about your site, I must inform you that Wikipedia is written by volunteers who write about things they're interested in, and don't create articles on demand. If your site is worthy of inclusion, someone will eventually write about it. Max Semenik 14:00, 29 June 2010 (UTC)
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