Moderator Tools/Content moderation on mobile web
The Content Moderation in Medium-Sized Wikimedia Projects research report recommended improving the ability of editors to engage with content moderation processes via the mobile web interface. The Moderator Tools team at the Wikimedia Foundation is now exploring and working on desired improvements to these experiences.
Content moderation on mobile web
Let us know your thoughts on the talk page - do you use mobile web to edit and do content moderation work? Which 'Advanced' mode features should all users be able to see? What are your thoughts on the potential priorities below?
Read on to learn more about why we're working on this project and further information on the priorities we're identifying.
This project aims to bring the experience of working on content moderation tasks via mobile devices, through MobileFrontend and the Minerva Neue skin, up to parity with the desktop experience. We identified that editors rarely use mobile web for these tasks due to a combination of lacking features, unoptimised interfaces, and functionality being hidden behind an 'advanced' setting. The Android and iOS app experiences are not in scope for this project as they are maintained by other WMF teams.
When we refer to 'content moderation', we mean the processes by which editors review and adjust edits and content, but aren't direct additions of new content. These might include patrolling new edits, undoing edits, using administrator tools (though we're not focusing on tools which take actions on users, like blocking or CheckUser), and maintenance tagging.
In 2018/19 the Reading Web team worked on Advanced mobile contributions, which improved many of these interfaces from what were, in many cases, completely broken experiences. We would like to build on that work to improve the user interface of these features and explore making them available to editors without turning on an advanced editing mode.
The following is a list of in-scope content moderation features which we have identified as either not currently working optimally on mobile, requiring the Advanced Mobile Contributions (AMC) setting to be turned on, or not functioning at all.
- Undo - Currently requires AMC to be turned on. Only displays on the page history, and not in diffs. When undoing, the desktop undo interface is opened, which is very unoptimized for mobile. (see T191706)
- Watchlist - There are two different watchlist styles, which vary based on AMC being on or off. With AMC turned off, the watchlist is very simple, with little-to-no filtering options and with reduced metadata displayed. With AMC turned on, a styling for the desktop watchlist is applied, which is difficult to use on small screen sizes. (see T237204)
- Preferences - Users are not currently presented with any links to Special:Preferences from the mobile skin, except if they navigate directly to it via the search bar. The UI for this page is unoptimized, and many settings are shown which have no effect for a mobile user. (see T229818)
- Page history - As with the watchlist, there are two different page history styles depending on the user's AMC status. Similarly, the AMC-off version is very basic, and the AMC-on version is difficult to interact with on a mobile device.
- Categories - Categories are not displayed to users with AMC turned off (see T152199)
- Delete - The page delete button is not shown to users with AMC turned off.
- Protect - The page protection button is not shown to users with AMC turned off.
- Rollback - The rollback button is not shown to users with AMC turned off.
- Editnotices - Editnotices are currently not displayed to mobile web editors. These are often important to ensuring that new editors follow relevant policies or guidelines applicable to a particular page. Editors not seeing them leads to additional work for content moderators. (see T201595 and en:WP:THEYCANTHEARYOU)
- Block - While not entirely in-scope for this project, administrators do not get a link to block other users even with Advanced Mobile Contributions turned on.
We are still exploring and defining the priorities for this work, so your input is very valuable! Please feel free to share your thoughts and requests on the mobile web interface, and we have some specific questions we'd like to hear about:
- Do you use mobile web for content moderation tasks? (e.g. patrolling new edits, tagging articles, using administrator tools)
- If so, what do you find frustrating or lacking in the current mobile web interface? Do you have Advanced Mobile Contributions (AMC) turned on or off?
- If not, why not?
- Which AMC-only features do you think all users should be able to see and use?
- What are your thoughts on the potential priorities we outlined above? Is anything missing?