CLo (WMF)

Claudia Lo

Senior Design Researcher, Wikimedia Foundation

About me

Hi! I'm Claudia. I grew up in Hong Kong, and currently live in Chicago, Illinois, in the USA. My research interests are online social interaction, particularly online community moderation. Sometimes, I provide voiceover.

My hobbies include calligraphy, cooking and conlanging. My private account is User:Cwylo. In addition to whatever my Babel box says, I'm also a passive speaker of Cantonese.

My work

I work as a Senior Design Researcher, with the Moderator Tools and the Trust and Safety Product teams. I was a staff member on the Universal Code of Conduct Drafting Revisions Committee.

Disclaimer: I work for or provide services to the Wikimedia Foundation, and this is the account I try to use for edits or statements I make in that role. However, the Foundation does not vet all my activity, so edits, statements, or other contributions made by this account may not reflect the views of the Foundation.

Contact me

Email me at clo@wikimedia.org

You can also schedule a meeting with me through Research Office Hours.

User language

en-N	This user has a native understanding of English.

yue-4	呢位用戶有接近母語程度嘅粵語知識。

zh-2	这位用户的中文达到中级水平。

List of projects:

Moderator Tools

Reporting systems

enwiki Reporting system research
Reporting system rubric: summary and detailed report

Temporary Accounts

IP Masking Impact Report
Patroller use of IPs, Sept 2020. Use of IP address information by patrollers on a variety of wikis.

Other topics

English Wikipedia SPI case analysis for the month of May, 2019. The aim of this work was to see if SPI pages or similar noticeboards were viable as a source of data to estimate checkuser workloads.
Research on perceptions of existing anti-harassment systems to support the Universal Code of Conduct.
Wikistories Early Adopters Research, supporting the Inuka team; looked at commonalities and differences between different readers and creators of Wikistories on Indonesian Wikipedia.

Prior to joining the Foundation, I did research on volunteer moderators of large-scale esports moderators on Twitch.