Wikimedia Apps/Team/iOS/User feedback review SOP

< Wikimedia Apps‎ | Team‎ | iOS

Standard Operating Procedure for Gathering User Feedback aka Chore WheelEdit

Each person is assigned one week for "chore wheel." Your week includes the Saturday and Sunday preceding your assignment. For example:

Your week is December 14. That means you cover the days from Saturday December 8 through Friday December 14.

Note: the calendar invite for your assignment can be moved to any day/time in your week that is useful to you. Just have things done by Friday of your week.

ChecklistEdit

  • ZNUNY: Review Wikipedia iOS App ZNUNY queue for new tickets
    • Search > Additional filters > click field, select "Queue", click "+"; Queue will appear under Filters in use; click field, select "mobile", use dropdown to select "iOS (Wikipedia)", click Confirm; repeat to add "State" (open, new), and "Ticket Create Time" (between)
      • Escalate or file any new/urgent bugs
      • Summarize other feedback/requests
      • Responding is optional, unless you need more info for a bug
        • Feel free to point users to the FAQ
        • Anything not related to the app, please move to other queues
        • You can quick-close empty/blank tickets
      • CLOSE ALL TICKETS
  • SOCIAL MEDIA: Twitter search for "Wikipedia iOS", and "Wikipedia app" mentions
  • REVIEWS: App Store Reviews
    • My Apps > Wikipedia > (in sidebar) Ratings and Reviews
    • By default, reviews from all stores are shown. If you want to see a specific country or version, select from the drop-down.
  • SCREENSHOTS: In https://appstoreconnect.apple.com check the Testflight > Feedback > Screenshots submitted by users
    • Select TestFight tab
    • Under the Feedback section in the left side nav, select Screenshots
    • Select "All Versions" in the first drop down picker (it defaults to the newest one, which is good, but we have folks who haven't updated to check on)
    • Look for any reports/screenshot from the period of your chore wheel duty (ie, generally 7 days ago or newer)
    • Please do not re-report issues from older times, chances are they are either covered or no longer relevant
    • If filing phab tickets please include the screenshots and device info provided by Apple in the phab ticket (please don't just link the the report, include the key info in phab itself)
  • CRASHES: Review App Store Connect for any major new or big increases in crashes.
    1. Go to Wikipedia app in App Store Connect.
    2. Select App Analytics.
    3. Select the main Wikipedia app.
    4. Click the small "Crashes" graph to get a larger version of it.
    5. The left menu above the graph should say "Crashes".
    6. Tap the three dots to the above right of the graph. Click "Compare". A new menu will appear right next to the 3 dots you just clicked. Select the "Usage" submenu of this menu, then "Sessions".
    7. The second link above the graph might say "By Date". Click it, and choose "App Version" in the "View by" submenu.
    8. The top right above the graph should say "Days", not "Weeks" or "Months". If it doesn't, click "Days".
    9. Below the graph, ensure the 3 or 4 most recent releases have checkmarks next to them.
    10. Take a screenshot.
  • IRC: Make sure no IRC communications in #wikimedia-mobile were missed during the week. While you do not need to respond, ensure there is someone tasked w/ following up with any communications.
  • If responding to reviews or OTRS tickets about blocking in China, you can use this reply provided by Legal:
    • We are committed to allowing everyone, everywhere to freely access, share, and participate in knowledge on Wikipedia. Unfortunately, Wikipedia is currently blocked by most internet service providers in China. We are not able to ensure access to Wikipedia until the block is lifted.

OrderEdit

  1. Matt
  2. Deepak
  3. Josh
  4. Lani
  5. Carolyn
  6. Anthony
  7. Toni

Status updateEdit

On Friday, send an email to ios@ with your chore wheel report. Thanks!