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Wikimedia Apps/Team/iOS/User feedback review SOP

Standard Operating Procedure for Gathering User Feedback aka Chore WheelEdit

Each person is assigned one week for "chore wheel." Your week includes the Saturday and Sunday preceding your assignment. For example:

Your week is December 14. That means you cover the days from Saturday December 8 through Friday December 14.

Note: the calendar invite for your assignment can be moved to any day/time in your week that is useful to you. Just have things done by Friday of your week.

ChecklistEdit

  • Review Wikipedia iOS App OTRS queue for new tickets
    • Search > Additional filters > click field, select "Queue", click "+"; Queue will appear under Filters in use; click field, select "mobile", use dropdown to select "iOS (Wikipedia)", click Confirm; repeat to add "State" (open, new), and "Ticket Create Time" (between)
      • Escalate or file any new/urgent bugs
      • Summarize other feedback/requests
      • Responding is optional, unless you need more info for a bug
      • CLOSE ALL TICKETS
  • Twitter search for Wikipedia mobile or Wikipedia app mentions
  • App Store Reviews
    • My Apps > Wikipedia > Activity > Ratings and Reviews
  • If responding to reviews or OTRS tickets about blocking in Turkey or China, you can use this reply provided by Legal:
    • We are committed to allowing everyone, everywhere to freely access, share, and participate in knowledge on Wikipedia. Unfortunately, Wikipedia is currently blocked by most internet service providers in [China/Turkey]. We are not able to ensure access to Wikipedia until the block is lifted.

OrderEdit

  1. Monte
  2. Natalia
  3. Josh
  4. Lani
  5. Carolyn
  6. Anthony
  7. Toni

Status updateEdit

On Friday, send an email to ios@ with your chore wheel report. Thanks!