EMWCon Spring 2018/Delivering ICT capability through a wiki policy


Delivering ICT capability through a wiki policy

Presenter     Ben Fletcher
Event Enterprise MediaWiki Conference (EMWCon) Spring 2018
Date and time
Reference YouTube link

The UK Ministry of Defence identified a number of issues with the defence manual for Information and Communications Technology (ICT) which was the policy that all ICT delivered to defence should adhere to. The challenges faced were:

  • How to keep policy at pace with ICT
  • How to understand the impact of policy change to the business
  • How to understand the impact business change to policy
  • How to manage multiple owners of policy, guidance and direction

All these challenges pointed to a single weak link, our content management system. We had 90 PDFs, 2000 pages of information that was extremely difficult to understand collectively. Through careful analysis of our user needs, it was determined that MediaWiki was the right choice to address the majority of our challenges.

This talk discusses how we persuaded our chain of command that MediaWiki and SMW were the ideal CMS for our needs and how this is enabling us to deliver ICT at pace in line with evolving policy.