Design completed usability testing with the Places feature and provided recommendations for improvement based on the findings.
How did users do navigating the feature? In summary:
5/10 had no issues finding the 'Places' feature under 'More'
5/10 had no issues using the map and the feature (there isn't just one way of doing it)
5/10 had no issues using the search
4/10 knew how to update the app’s location permission settings on their device (1/10 did not follow the task’s instructions)
4/10 found the timing of the survey appropriate (evaluated by observing or actively outspoken, 1/10 did not see the survey prompt, likely due to pre-opening the app)
3/10 were confused by the 'Watch' option in the overflow menu
2/10 had issues identifying what the green dots are (articles without images)
2/10 suggested adding a map preview on the article page
Recommendations:
Investigate why some articles that have images don’t display a circular thumbnail on the map
Explore alternative placeholders for articles without a location. We are currently using the green dots, some participants had issues understanding them.
Don’t display the language tooltip in the 'Places' search screen
