In reality, bugs with priority "normal" are not fixed within 30 days in most cases. Some teams are responsible for multiple code bases with hundreds of such bugs (for example, there are 656 bugs tagged "Collaboration-Team-Triage" with "normal" priority). For these SLAs to be realistic, one of three things needs to happen:
- The standard SLA's timeline for "normal" priority bugs is extended, or eliminated entirely
- On a case by case basis, individual code bases have laxer SLAs
- Thousands of "normal" priority bugs are changed to have "low" priority
- Bugs filed prior to this policy taking effect are grandfathered in
Also, the huge backlog that many code bases (even ones with WMF teams as stewards) currently have shows that, if these expectations are going to be agreed to (even just the ones about fixing high priority bugs), they will likely have to come with more resourcing or fewer expectations of non-maintenance work.