Toolserver:Getting help
This page was moved from the Toolserver wiki.
Toolserver has been replaced by Toolforge. As such, the instructions here may no longer work, but may still be of historical interest.
Please help by updating examples, links, template links, etc. If a page is still relevant, move it to a normal title and leave a redirect.
Visitors
edit- I found a bug / problem in a particular tool.
- First look at the status page to see if there is a known problem at the moment (if you are unsure with the result, go to the next step).
- Check who the author of the tool is. Normally, you can see this in the url: the tool-author's name is after the
~. So, if the url ishttp://toolserver.org/~dab/dummytool.php, the tool-author is dab. - Contact the tool-author.
- The best way to do this is through JIRA. Go to the project-list to see if the tool-author has a project there; if he/she does, file in a bug report.
- If he/she has no JIRA project, write him or her an email. Every tool-author has an email address in the format
tool-author@toolserver.org.
- Please be patient. Our tool-authors do it for fun, just like you
:-).
Toolserver users
edit- I don't know how to do something.
Check this site! A lot of documentation is available for common issues that Toolserver users will experience.
- I need to speak with someone about an issue.
There are two primary venues to speak with other Toolserver users:
No matter which method you use, please remember to be polite and patient.
- I need a software package installed.
File a request in JIRA. Be sure to specify which server you want the software installed on!