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Team Practices Group/Goals/FY2017Q2

< Team Practices Group‎ | Goals
The Team Practices Group (TPG) was dissolved in 2017.

Note: our team is piloting a prototype goals template.

Goal 1: Maintain the quality of our services across embedded teams that we support
What is your objective / workflow? Who are you working with? What impact / deliverables are you expecting? Status
Work with teams requesting embedded TPG support
  • Design Research (collaborating on survey)
  • Q2 Embedded teams
 Maintain average net promoter score of 40 or greater across embedded teams.

We also aim to learn from open-ended feedback from customers.

In progress In progress
Goal 2: Ensure high-quality of service to Light Engagement customers
Work with teams requesting lightweight coaching or workshops
  • Design Research
  • Light Engagements TBD
 Establish baseline metrics for Light Engagements:
  • Determine what questions are giving us the most meaningful information
  • Could be: net promoter score, ratings of "outcome being better with TPG's involvement", or something around open-ended feedback
  • Use that feedback and associated metrics to drive our own learning and improvements
 In progress In progress
Goal 3: Work with Design-related roles and stakeholders to improve collaboration
Iterative and incremental cross-team and organizational collaboration improvements
  • Community Liaisons
  • Design  (ux engineers, ux designers, design researchers, communications)
  • External design stakeholders (broader WMF Staff, Community members)
 Design Statement of Purpose Phase 2: In progress In progress
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