Team Practices Group/CSAT/Results

Q3 FY1516Edit

  • Positively impacting value delivered by supported teams: 4.00 out of 5 (Likert scale)
  • Positively impacting sustainability of supported teams: 4.38 out of 5 (Likert scale)
  • NPS Score : 72


The following are key themes from answers to open-ended questions from Q3. The numbers under the theme indicates the frequency of mentions per theme. High counts under a specific theme indicate customer interest in that theme.

Please note that these specific questions were only asked in Q3 in order to evaluate key aspects of new focus areas that we might want to track (in this case qualities associated with "coaching" and "empowered teams"). We may add other open-ended questions from time to time.

Open-ended question 1: What would you expect from a team coach?

Team cohesion Advice on process Advice on Soft skills Meeting Facilitation Negative feedback Unclassifiable Overall vision
11 18 15 5 2 2 1

Open-ended question 2: What qualities would you expect to see in an empowered team?

Cohesion. trust, fun Ability to make decisions Positive communication Self-motivating and accountability Productive Respect Unclassifiable
15 6 16 17 4 3 2

Q2 FY1516Edit

  • Positively impacting value delivered by supported teams: 4.13 out of 5 (Likert scale)
  • Positively impacting sustainability of supported teams: 4.47 out of 5 (Likert scale)
  • NPS Score : 55.6


Q1 FY1516Edit

  • Positively impacting value delivered by supported teams: 4.2 out of 5 (Likert scale)
  • Positively impacting sustainability of supported teams: 4.6 out of 5 (Likert scale)
  • NPS Score : 66.6

The following are open response themes from Q1. The numbers under the theme indicates the frequency of mentions per theme. High counts under a specific theme would indicate customer interest in that theme.

Please note that we only ran these in the first iteration (Q1). We may add other open answer questions from time to time.

Open Question 1: Is there anything else, not listed above, that your TPGer helps with?

Experimentation cross-team coordination promoting best practices/Process details running meetings Makes decisions easier by adding a neutral voice TPGer doens't try to solve issues we don't have Facilitate Self-awarenes Non-Agile Facilitation is good TPGer makes it easier to collaborate Coaching Negative Comments
1 4 11 9 1 1 3 5 5 0 0

Open Question 2: What would you miss the most if a TGPer was no longer on your team?

cross-team coordination Positivity/energy promoting best practices/Process details neutral voice TPGer is mirror for reflection flexibility TPGer keeps things calm mentorship coaching keeps us focused Running Meetings
5 10 16 1 4 2 4 4 0 10 4


Open Questions 3: Do you have any other comments about your TPGer's performance?

what does TPG do outside of team? TPGer helps us move as a unit "+1" to mediation Was skeptical, now a believer Wants TPG to do more conventional project management coordination is better TPGer picks up the slack/spillover Positive feedback on TPGer negative comment recommendation/requests
2 4 6 4 4 12 4 28 2 6

Q2 FY1617Edit

  • Number of respondents: 20
  • NPS Score: 85
  • Survey frequency is fine for 12 out of 20 respondents (60%)
  • There are way too many surveys for 3 out of 20 respondents (15%)
  • There are slightly too many surveys for 2 out of 20 respondents (10%)