Data Platform Engineering/Data Products/SLAs/Intake

Intake SLAs

These SLAs are being refined in an ongoing manner as we gather data we will add more granularity and update times - if your experience differs please let Will Doran or Virginia Poundstone.

New bug

• Triage: Within 1 week
• Response: Priority will be set and a response posted
• Resolution: Depends on outcome of triage(Average TBD)

New Project

• Triage: Within 1 week
• Response: Directly via Slack, IRC or Email upon contact
• Resolution: Work will be evaluated by Product Management and then follow our internal work process(Average TBD)